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Contact: kellibernard@yahoo.com

Qualifications

• Extensive experience analyzing business, user and technical requirements and developing interface specifications.
• Able to apply user-centered design methodologies in order to create innovative, customer focused products.
• Effective communication, project management and organizational skills.
• Proficient with Visio, InDesign, Dreamweaver, Director, Visual Basic, Flash, Illustrator and Photoshop

Education

Carnegie Mellon University
Master of Human-Computer Interaction, August 2003

• Master thesis project involved developing UI style guidelines and interface recommendations for Texas Instruments educational software.
• Coursework included HCI Methodology, Interface Design and Business Management.
• Member of the Carnegie Mellon team at the CHI 2003 Interactionary Panel Competition

University of California, Los Angeles
Bachelor of Science in Cognitive Science, Specialization: Computing, September 2000

• Conducted research with Raytheon Laboratories and assisted in redesigning air traffic controller displays based on visual perception cues.
• Coursework included Psychology, Ergonomics, Human Factors, Statistics, JAVA and C++ Programming.

Employment History

Freelance Information Architect, New York, New York, April 2005 - Current

• Provided interaction design services to a range of clients, from financial institutions to bakeries, helping them create websites focused on customer needs.
• Developed user studies, wireframes and site maps as necessary to create a new site architecture.

Starwood Hotels and Resorts, White Plains, New York, August 2003 - April 2005
Starwood is one of the world's largest hotel and leisure companies with brands including St. Regis®, The Luxury Collection®, Sheraton®, Westin®, W® and Four Points® by Sheraton.

• Developed information architecture department process and deliverable standards.
• Established metrics for evaluating project success including site download time, task completion and error rate, user satisfaction, conversion and click-through.
• Created a research database of user experience and design reference materials and established the IA Newsletter, a monthly publication highlighting articles on information architecture and web design best practices.
• Acted as the lead information architect for major Starwood site redesigns including Starwood Preferred Guest (www.spg.com), Starwood Meetings and Events (www.starwoodmeetings.com), Starwood Meetings in a Moment and all Starwood property pages.
• Validated project designs through online surveys, focus groups and usability tests.

Enfish Corporation, Pasadena, CA - 6/2001 - 6/2002
Enfish Corporation provides integrated portal services across all industries and market sectors.

• Created usability test proposals and project plans for portal software, outlining budget, resource and timeline requirements for the product planning team.
• Responsible for communication between customers, clients and internal stakeholders.

Sapient, Los Angeles, CA / Atlanta, GA January - March 2001
Sapient is a leading business and technology consulting firm.

• Translated experience-modeling research into user task models and feature sets for the American Cancer Society online bookstore.
• Created project proposals for prospective clients.
  

IXL Inc., Los Angeles, CA September 1998 - August 2000
IXL Inc. merged with Scient Corporation in 2001 to become the global internet consulting firm Scient Inc.

• Worked directly with clients to define business goals and evaluate existing branding and marketing strategies.
• Conducted competitive analyses and market research studies and incorporated findings into site redesigns.
• Outlined information flow and navigation structure for large site redesigns including eStamp.com and Seibel Systems.

• Organized testing schedule and project plans outlining project timelines and multidisciplinary team dependencies.
• Responsible for interviewing and training new quality assurance employees.