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About Kelli

Expertise
Work History
Education

Featured Projects

Wiley
1800Flowers
MasterCard
Starwood Hotels
AARP
Texas Instruments
iVillage
NBC Local News
Morgan Stanley
Christies
Nokia
<--> Amai Tea & Bake House

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Home: Bay Area, CA
(travel welcome)

Featured Project: Starwood Hotels

Starwood is one of the world's largest hotel and leisure companies with brands including St. Regis, Luxury Collection, W Hotels, Le Meridien, Westin, Sheraton and Four Points by Sheraton.


My Role: Senior Manager of IA

Working within the Global Web Services team at Starwood, I was responsible for the information architecture of Starwood brand and loyalty program websites. I managed a team of information architects and defined department process and deliverables.

In addition to defining site architectures, my key role at Starwood was facilitating communication between the brand, design and development teams and organizing market research to gather feedback on site changes.

I worked on a range of projects that impacted everything on the websites from improving the booking process, to showcasing property features. Design challenges and requirements include:

  • Increase bookings made directly through the brand websites.
  • Allow property-specific features to be showcased within a brand website, without losing the brand focus.
  • Highlight brand-differentiators and create site experiences that set the industry standard.
  • Create sites that are flexible enough to work for hotels across the world, at all price-points, that had a range of assets (from zero to thousands of photos, menus, maps, etc.)

Sites and Deliverables:

    Property Page Redesign

    The Starwood site framework serves over 900 hotel properties, across nine different brands. My challenge was to design a new, single property page information architecture that could be shared by all hotels, from large resorts to small airport locations.

    The property page expansion project lasted over 2 years, and included a large team of content managers, brand managers, hotel managers, developers, designers and photographers. Extensive user testing was done to determine what guests want to see about each hotel and to validate prototype designs.

    The result was as scalable framework that continues to support Starwood's existing properties, and new ventures, including the creation of aLoft from W Hotels and Element, by Westin.

    Property Page - Before redesign (no scalability, limited feature space)

    Old Property Page Design



    Property Page - After Redesign (different brands using the same site structure)





    Sample Property Page Wireframes (PDF)*

    Sample Property Page Wireframes



    FourPoints.com: Home Page and Site Calendar

    I designed a new date selection calendar to more naturally reflect the way travelers indicate start and end dates of a trip.

    The single calendar solution was first used on a revolutionary new, simplified home page design for Four Points.com, and reflected a distinct change from the typical form-field approach found on most travel and hospitality websites.

    The solution eliminates the need to click twice (when using traditional check-in and check-out fields) and also minimizes the number of form fields required on the home page, simplifying the design.





    Additional projects include Sheraton.com, Westin.com, Starwood Meetings and Events, and Starwood Preferred Guest. Please contact me for additional details and examples of work.


    *Edited wireframes are shown to respect client privacy.